Returns

SHIPPING & RETURNS

Flat $9.00 standard ground shipping (except where expressly indicated otherwise) is offered for all orders in continental USA. Orders shipped to Canada may be subject to additional postage and customs fees.
 

Expected delivery for Standard Shipping is 3-7 business days from the time the order is shipped.
 

COVID-19 precautions at our warehouse and high order volume may cause delays in processing and shipping your order. Most orders ship within 4-5 business days.
 

We ship Monday-Friday, 9am-4pm PST; weekends or US holidays do not count as business days. We ship most US orders via FedEx or USPS.

EXPRESS SHIPPING

Express Shipping is available Monday-Friday for most products in the continental US and carries an additional charge with two-day ($38) and overnight ($60) options available.
 

Orders shipped via Express and 2-Day Shipping typically ship out the next business day.
 

We ship Monday-Friday from our warehouse; weekend and holiday deliveries are excluded.

RETURN POLICY

Your satisfaction is our number one priority! If you are not satisfied with your purchase, we are happy to accept returns from purchases made at CheleeBella.com.

Chelee Bella accepts returns of unopened items purchased directly from cheleebella.com within 7 days of the delivery date. To start the return process with Chelee Bella, reach out to Hello@cheleebella.com. The Customer Services Team will email you a shipping label to print off and provide you with a return authorization number.

 

Please note that skin and body care product including single-use products are only eligible for return if they are new and unused; that means Gyn Go packets and sheet masks are not eligible for return once opened.
 

Return shipping costs are a $9 flat rate and will be deducted from your final refund. Chelee Bella does not pay for return shipping.
 

Upon receipt of your return to Chelee Bella, refunds will be processed within 5 business days. Once processed, refunds will be reflected in the account used to place the original order within 10 business days.
 

Refunds processed with AfterPay will receive a separate email from AfterPay with details on the refund and cancellation of the payment plan.
 

If you return your item before contacting Customer Services, you may incur an extended timetable to process the refund. Items returned without a Chelee Bella issued label will be shipped at the customer’s expense and will not receive the $9 flat fee.
 

- Currently, we do not offer exchanges. - Refunds will reflect the purchase price and applicable sales tax of the item returned minus the flat shipping charge.
 

- Original shipping charges are non-refundable.
 

- Chelee Bella will not accept returns on partial gift sets. Only full, unopened gift sets can be returned for a refund.
 

- Opened items that are returned to Chelee Bella will not be refunded.
 

- Chelee Bella is not responsible for lost or misplaced returns from the carrier. If you’re concerned an item was lost in transit, please reach out to Customer Services with your tracking number.
 

- Chelee Bella is not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.
 

- Other terms and conditions may apply.
 

Retail Partner Return Policy
 

Chelee Bella items purchased from other retailers, including TV Shopping Retail Partners, should be returned to the original retailer within the terms set forth by the retail partner’s return policy. Chelee Bella is not able to process returns, exchanges or product replacements for purchases made with other retailers.

SUBSCRIPTION POLICY

PERIODIC SUBSCRIPTION RENEWAL AMOUNTS WILL BE AUTOMATICALLY CHARGED TO YOUR CARD ON FILE EACH PERIOD (MONTHLY, QUARTERLY, ETC).  As authorized by you when placing your order, Chelee Bella will automatically renew your subscription on a periodic basis (depending on the subscription you choose).  We will charge the applicable subscription amount to the payment method you chose during the initial order process.

SUBSCRIPTION CANCELLATION

You may cancel your subscription at any time by logging on to your account page on Cheleebella.com. Cancellations (via your account page on the Cheleebella.com website) must be received at least one full calendar day prior to the next recharge date to avoid being charged for that shipment. Cancellation requests received after that shall take effect the following period.